Help & FAQ

Questions, answered.

The most common question is “Is my show on it?” So check it right here.

The ONN Box

How do I set it up?

Plug the box into your TV's HDMI port and into power, then press the gold button. ONN connects to Wi-Fi (or Ethernet) and you're watching in about 90 seconds. No accounts, no apps, no cable box.

What's the one gold button for?

Press it and say anything: a show, a channel, an actor, a year (“1962”), or just “something funny.” ONN AI does the rest, in 40 languages.

Does it work with my TV?

Any TV with HDMI. On a 4K TV you get native 4K HDR. On an older HD TV, ONN downsamples from 4K masters, so it still looks better than anything else you own.

Do I need one box per TV?

One box per TV. Extra boxes are $99 at checkout, and yearly members get 50% off a second box after 12 months.

Shows & channels

Is it really every show?

Every show, every season and every episode, from every network and every country, back to the first scheduled broadcast in 1936. If it aired, it's on ONN. Use the search above to see for yourself.

What about brand-new episodes?

New episodes land on ONN the night they air, wherever they air: network, cable, streaming or international.

What are “rare” shows?

Broadcasts that aired once and vanished: cancelled pilots, unaired episodes, regional specials and lost classics like the 1978 Star Wars Holiday Special. ONN's archive team finds them and restores them to 4K.

Is live TV included? Sports? News?

Yes. 12,400+ live channels from 190 countries, including every major sports network and every 24-hour news channel. Nothing is an add-on.

How is ONN AI different from Netflix recommendations?

Netflix can only recommend what Netflix has. ONN AI recommends across everything ever made, so “because you watched Breaking Bad” can surface an HBO drama, a BBC thriller and a Korean series in the same row.

4K & Fusion

Is everything really in 4K?

Yes. Older titles are restored from the original film or the best surviving masters, then delivered in native 4K HDR with Dolby Vision. Most services stream much of their catalog at 2K or HD.

What is ONN Fusion?

Instead of streaming from one server, ONN Fusion pulls each title from dozens of sources at once and stitches them together in real time. Combined bandwidth means instant starts (0.4 seconds on average) and no buffering.

How fast does my internet need to be?

Fusion gets more out of every connection. 25 Mbps is plenty for 4K. ONN adapts automatically if your connection dips.

Plans & billing

What does ONN cost?

The ONN Box is $129, paid once and yours forever. Then either $49 a month, or $39 a month billed yearly ($468), which saves you $120 a year.

What is the Founder's Price Lock?

Join on the yearly plan now and your $39 rate is locked for as long as you stay subscribed, even as we add more. If you cancel, the lock ends and you'd rejoin at the current price.

Can I switch plans?

Anytime. Switch from monthly to yearly and we credit your current month. Switch to yearly within 30 days and you still get the Founder's Price Lock.

Can I pause instead of cancelling?

Yes. Pause for $5 a month (up to 6 months) and keep your price lock, watchlist and AI taste profile.

Are there contracts or hidden fees?

No contracts, no equipment rental, no regional sports fees, no add-on tiers. The price is the price.

Rewards & referrals

How do referrals work?

You get a personal link at checkout. Each friend who joins gets $30 off their box, and you get a free month. Three friends refunds your box, six upgrades you to ONN Box Pro, and twelve gets you a year free.

Do rewards expire?

Never, while you're a member. Free months stack and apply automatically.

What's the Family Network?

Share ONN with up to 5 other homes for $9 a month each. Every home gets its own box support, its own profiles and its own AI recommendations.

Shipping & returns

How fast does it ship?

Free 2-day shipping on every order, or overnight for $19. Orders before 3 pm ship the same day.

What if I don't love it?

Return it within 30 days for a full refund, including shipping. No questions asked.

What if the box breaks?

It's covered by a lifetime warranty while you're subscribed. Yearly members get a replacement overnight.

Still deciding? Try it for 30 days.

Get ONNFull refund if it's missing anything you love.